Privacy Policy

Information I Collect

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.

I may also collect and hold information via Facebook, Instagram, Twitter and email if you contact me directly via these platforms. These platforms all have their own privacy policies that can be found via their websites.

When you pay me via PayPal either via my website or via etsy these companies may collect and retain some of your information, their privacy policies can be viewed on their websites. My website is hosted by Wix.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

· as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

· when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

· Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

· Royal Mail. I share some information with Royal Mail so as to deliver parcels. As I send everything by recorded delivery some of this information may be stored by Royal Mail, their privacy policy can be found on their website.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I also need to retain some information for tax purposes. I generally keep your data for as long as necessary

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All payment information given by you via either Etsy or PayPal is retained by those companies and none of your payment details other than the amount paid and what you have ordered is shared with or retained by me.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

· Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

· Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

· Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

· Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

How to Contact Me

For purposes of EU data protection law, I, Beth Emery, am the data controller of your personal information. If you have any questions or concerns, you may contact me at wordchatter@outlook.com or use the contact form on my website.

Based in Worthing, West Sussex.
e: wordchatter@outlook.co.uk
t: 07852 319002 (please leave a message)